Taking orders over the phone or email.

Top Grade Logs News Article - 9 January 2021

Taking orders over the phone or email.

Unfortunately we have had to temporarily close our online shop due overwhelming demand.
 
We could not facilitate customers placing orders and paying for them, with now nearly a 4 week waiting time.
The waiting time is purely down to production and the drying times for Kiln Dried firewood, which unfortunately can not be speeded up without compromising the quality of our wood.
We are happy to book in deliveries for 4 weeks time but do not wish to take any payment as any of the following could severely disrupt deliveries further or even cause us to shut down for the remainder of the season.
1) Processing and Drying equipment breakdowns (waiting on parts/engineers)
2) Possible Covid outbreak within the staff at Top Grade Logs, delaying or shutting down our site.
 
We are more than happy to make bookings for four weeks time and will gladly accept payment once we have fulfilled your order.
With your permission we can put you on a waiting list for your delivery to be brought forward, should more firewood become available or any cancellations. 
 
Thank you for your patience during these uncertain times.
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